SHIPPING, RETURNS & FAQ


When shopping online we all have questions once in a while. Below we have compiled the most frequently asked questions. If you don’t find your answer please contact us.

SHIPPING

At check out your shipping will automatically be calculated and you will get the option to choose which form of shipping you prefer. For International orders please note that if you choose Economy Air your package can only be tracked to the Australian border. Once your package leaves the AUS border it can no longer be tracked! If you choose Economy Air Bag-all is not responsible for your package after it has left Australia. Meaning if your package gets lost outside Australia we will not refund or replace it. To insure you can track your package all the way to your door, please choose Standard post.


If you are located outside Australia, please check if there is a Bag-all store closer to where you live. Ordering from a local Bag-all ensures quicker deliveries and can help avoiding custom fees. Bag-all has offices in Stockholm, Sydney and Kuwait with local websites. Please click buttons below to go there!

RETURNS

Bag-all will accept returns of any unused items for any reason within 30 days of the purchase, no questions asked. However, products that have been personalized with a monogram can not be returned.


There is no reimbursement for the shipping nor for the return shipping. Please return your items together with order number to: 


Bag-all Store, 400 Oxford Street Paddington NSW 2021 Australia


When the items have been received at our store, we will refund the card you used to make the purchase.


In the case of a defected item, please send a picture of your defected items and include your order number to: jenny@bag-all.com.

FREQUENTLY ASKED QUESTIONS

CARE INSTRUCTIONS

Bag-all's gift bags, tote bags, organizing and travel bags should be hand washed or machine wash on cold. My cases collection and World traveler totes should all be spot cleaned. Tip! Baby wipes are fantastic to use for removing stains.


All bags should air dry flat and be ironed on low heat on the opposite side of the print. Store the bags flat with the bottom folded between uses so the bags are ready to be used – and reused – over and over again.

CUSTOMIZE BAGS

We can help you make bags in various sizes, colors and designs. For more information about how to order customized bags, click “About” and then “Custom”. The minimum for custom printed bags are 250 pieces.


If you want to personalize just a few bags we offer monogramming, ribbon changes and other add-on items. Read more under the tab “Shop - Monogram/Personalize”. There is no minimum for personalizing bags with monogram.

WHEN DO YOU SHIP?


We pack and ship 7 days a week. Most likely your order will get packed within 12-24 hours of you placing your order. Once it is packed and ready to go, you will get an e-mail with a tracking number.


The orders are picked up daily Monday through Friday.


If you have not received your tracking information and it has been over 2 business day, please contact us at +61 (0)424 075 526 or jenny@bag-all.com.

WHAT ARE MY PAYMENT OPTIONS?


We accept PayPal, Visa, MasterCard, Discover and American Express.

HOW DO I ORDER A GIFT FOR SOMEONE ELSE ?


When ordering a gift, be sure to enter your email address to receive all summary information, but enter the recipient’s name and shipping information. If you also want to include a handwritten note, email us at jenny@bag-all.com with what you want the note to say and reference to your order number.

CAN I CHANGE MY ORDER?


Since we ship your order within 12-24 hours please e-mail us at jenny@bag-all.com as quickly as possible if you need to change your order. We will always do our best to make sure you’ll get what you need.

INTERNATIONAL ORDERS


International packages will typically take 8-17 working days to arrive to their destination when choosing the cheapest option. 


With all trackable options, Bag-all will be responsible for the order until it is in your hands. If something happens along the way we will refund or replace it.

If you choose the Economy post option, tracking your package is not possible. Meaning if your package gets lost outside Australia, we will not refund or replace it.


Please feel free to email us, jenny@bag-all.com, or give us a call +61 (0)424 075 526 if there is anything we can further assist you with.

WHAT ARE THE SHIPPING OPTIONS?

At check out you will get the option to choose which shipping method you prefer. You will see the shipping prices and expected delivery time after you have provided your address. But don’t worry, you are not committed to purchasing anything until you press the Pay button.

WORK AT BAG-ALL

If you would like to work at Bag-all please send along your resume and a personal letter to jenny@bag-all.com.We are always looking for new talent to grow together with us.

CUSTOM & TAXES

When ordering from a country outside Australia, local customs and taxes may occur. These needs to be paid by the customer. Please check with your customs before ordering to get information on local fees.